Return & Exchange
Returns and Exchanges within 30 days except clearance, personalized and special order item(s). You may return or exchange your purchased item within 30 days of purchase date; if you are not satisfied or changed your mind, provided that the item(s) is returned in its original condition to receive a full refund or exchange.
To return or exchange merchandise, please, follow instructions below:
1) Place item in original shipping package, copy of the invoice and a reason for your return or exchange of the product.
2) Please indicate the word EXCHANGE or RETURN on the outside of the parcel. A full refund will be issued when we receive the item in its original condition. In the case of exchange, shipping for the new item will be determined when called in. Please allow 10 business days to process your request (return/exchange). Please Note: You should NOT indicate on the package the item name, as this invites theft.
3) Shipment and Insurance: For secure return of your order, we recommend you opt for signature confirmation to enable you to track your package. This will help guarantee that the package arrives at KATGI INC. for quick and easy processing.
4) All Return Packages should be Mailed to:
3511b Farrington Street
Flushing, NY 11354
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to us. We recommend using a traceable shipping method.