Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. Returns and Exchanges within 30 days except clearance, final sales, personalized and special order item(s). Swimsuit, bikini, lingerie, underwear, and panties are not refundable. You may return or exchange your purchased item within 30 days of purchase date; if you are not satisfied or changed your mind, provided that the item(s) is returned in its original condition to receive a full refund or exchange.
To return or exchange merchandise, please, follow instructions below:
1) All items must be return in new, unopened, original condition. Used items are not accepted. Please contact us to request an RMA. Place item in original shipping package, copy of the invoice and a reason for your return or exchange of the product. Customers will be responsible for shipping the items back to our warehouse.
2) Please indicate the word EXCHANGE or RETURN on the outside of the parcel. A full refund will be issued when we receive the item in its original condition. In the case of exchange, shipping for the new item will be determined when called in. Please allow 10 business days to process your request (return/exchange). Please Note: You should NOT indicate on the package the item name, as this invites theft.
3) Shipment and Insurance: For secure return of your order, we recommend you opt for signature confirmation to enable you to track your package. This will help guarantee that the package arrives at KATGI INC. for quick and easy processing. Please send us the tracking number so we can help track your return packages. Once we receive your item, inspect the product, we'll grant you a full refund, minus shipping.
4) All Return Packages should be Mailed to:
3511b Farrington Street
Flushing, NY 11354
Note: Our team will inspect/verify the products before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a traceable shipping method.
If you received an item that is damaged, faulty, or the wrong item we will happily replace the item at no additional cost to you. Please contact us within 7 days after receiving your order.
If you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get your correct one shipped out.
Customers are allowed to make changes to orders placed within 12 hours of making their purchases. We do not accept changes of orders outside the 12 hours window because our orders are automatically sent to our fulfillment and logistics for processing the next morning.
Buyers are not allowed to cancel their purchases after their orders are shipped.
If you made a mistake with your order details or shipping address. Please send us an email to firstname.lastname@example.org and we will gladly assist you if the order has not yet been shipped.